Refund policy

1. Waiver of legal right of withdrawal - cancellation and refund of a subscription

1.1. In accordance with Article L.121-25 of the Consumer Code, the Customer acknowledges that the execution of the Services provided by the Company will be completed before the end of the legal withdrawal period and therefore expressly waives his legal right of withdrawal

1.2. The Customer nevertheless has a period of forty-eight (48) hours from the validation of the Order in the context of the subscription to a Subscription with a Promotional Offer to contact the Company by e-mail to request the cancellation of any monthly Subscription.

1.3. In the event of cancellation of the Monthly Subscription before the end of the Forty-Eight (48) hour Trial Period, the Client will be refunded by the same payment method used for the original Order. The Company shall not be held liable if the Client's bank details change since the date of the Order, making it impossible to refund the Client. In such a situation, the Client is invited to contact the Company in order to agree on another means of reimbursement or to contact his/her banking institution. The Company shall also not be obliged to reimburse the Client if it is proven that he/she is at the origin of a bank fraud, consisting in particular of a false declaration of loss or theft of his/her bank card following the purchase of a Service on the Website. In such a situation, the Client shall remain liable for the payment of all sums due to the Company.

2. Termination of the monthly subscription